Shipping policy
Shipping Policy – WeSurvive
Thank you for choosing WeSurvive. We are committed to delivering your order in a timely and reliable manner. Please review our shipping policy below for information regarding processing times, shipping methods, and delivery expectations.
Order Processing Time
All orders are processed within 1 to 3 business days (excluding weekends and public holidays). Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Shipping Destinations
We currently ship to the United Kingdom, Europe, Australia, the United States, and Canada. We are working to expand our shipping regions and appreciate your patience as we grow.
Estimated Delivery Times
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United Kingdom: 2 to 4 business days
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Europe: 5 to 7 business days
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Australia and New Zealand: 7 to 10 business days
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United States and Canada: 5 to 10 business days
Please note that delivery times are estimates and may vary based on destination, customs processing, and carrier delays.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address and the weight of your order.
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Free standard shipping is available on orders over £50 within the United Kingdom.
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For international orders, shipping rates will be displayed prior to completing your purchase.
Customs, Duties, and Taxes
For international orders, customers are responsible for any applicable customs duties, taxes, or import fees. These charges are not included in the shipping fee and must be paid upon receipt of the package.
Delayed or Lost Shipments
If you experience a delay or believe your package may be lost, please contact us at support@wesurvivewear.com with your order number. We will investigate the issue and assist you in resolving it.
Returns and Exchanges
Please refer to our Returns & Refunds Policy for detailed information on how we handle returns, exchanges, and refunds.
If you have any further questions regarding our shipping policy, please do not hesitate to contact us.